Innovation and Turning Left

Businesses that stay the same never seem to do well. Take Nokia – they started as a paper mill, but over time evolved into the communications giant they are today! Any good business course will tell you that with changing technology comes the need for your business to be flexible. If it isn’t, chances are your business won’t do as well as you’d hoped. And what brings on change?

Innovation.

Innovation is what keeps businesses going, growing, and running. Particularly in tough economic times like these, new ideas are what give any business the edge to remain afloat and ahead of their competition. Competitive advantage is what all business is about: ideas, practices, concepts, business methods, or anything else that gives your business the opportunity to outperform over others.

On any given day, a company we all know well, UPS, delivers almost 16 million packages, documents, and letters to countries around the world. They have almost 100,000 vehicles in their fleet, composed of cars, vans, tractors, motorcycles, and the iconic signature brown UPS trucks we see everywhere! It is virtually impossible not to see them rounding corners and parking all over the place while the driver runs in to drop off whatever parcel they are delivering. One thing you may not have noticed, however, about UPS trucks:

They. Don’t. Turn. Left.

…What?

Photo Credit to Flickr Member zyphbear

That’s right. In 2004, after evaluating rising transportation costs and their environmental impact via CO2 emissions, UPS implemented a novel idea: cut out left turns. They plan delivery routes to avoid the need to turn left; simply by eliminating the time spent idling and waiting for the light signals to turn left, they managed to dramatically reduce fuel costs and several other expense factors. Obviously, in some cases it isn’t possible to totally eliminate it, but by planning to avoid it, UPS estimates that in 2006 they saved over 28.5 million miles of travel and over 3 million gallons of fuel – at 2006 prices (roughly $2.60 per gallon) that would be equivalent to about $7.8 million – just on fuel costs. Include the decreased labor hours, 28.5 million miles less of maintenance, reduction in accidents (left turns have high-accident occurrence rate), reduced environmental impact, and everything else, and UPS saves tens of millions of dollars per year with this one, simple, innovative change.

UPS looked at their existing business and found a new way to improve it. This gives them more money to grow their business, explore new avenues, and find other ways to grow! The UPS example illustrates the power of taking innovative, out-of-the-box, off-the-wall, even crazy ideas – ones which your competitors might scoff at – and Take a look at your business – what areas are going to help you grow? How can you improve your offerings, reduce your unnecessary costs, or add value to your products? Are there any new niches you might want to expand into?

Innovation is what keeps any business running. You already have several competitive advantages - you know what they are. Be they you business model, government sales, a particular patent, that special client, or an unusual business practice, there’s always room for improvement or expansion – who knows, maybe you can discover your own ‘turn-about’ idea!

Budget Cuts and Penny Pinching – Why the Government Isn’t Like Everyone Else

March marks the first time that I have ever actually forced myself to plan a budget. I recently bought a car (Bambi thought my old one wasn’t hip enough and totaled it for me). I’m also looking for a home to purchase; if I stay in my apartment past May, rent increases almost by half! Over the past month’s I’ve found that with my car insurance spiking, rent payment, and everything else, I can’t afford to eat out as much or purchase frivolous items such as bottled water, funny shirts, or DVDs. So, I’m hunkering down, forcing myself to stay in on Friday nights to play monopoly, drinking lots of tap water, and watching cable that’s already paid for.

I’m not here to give finance advice – I’ll leave that to the experts. But I am noticing a trend amongst my friends and coworkers. We’ve all cut back on things that cost money that we used to do on a regular basis without thinking and are saving money as if it’s a precious commodity. Well, for many (and more each day) it is! I’ve been reading more and more in the news about middle-aged individuals losing their jobs and dipping into their 401(k) accounts early or draining their savings to make ends meet. Getting a job isn’t easy either right now, especially when I know people who have applied to dozens of jobs and if they get a response at all it is a rejection. Like many people, I’m planning for the worst and squirreling away anything I possibly can.

So why is the government implementing an economic stimulus package that entails spending nearly a TRILLION dollars instead of saving money?

Many conservatives on www.twitter.com frequently tweet about the stimulus package and how it “oddly” reminds them of the German attempt in the late 20s. I don’t agree. Even though the Obama administration in many cases isn’t putting in formal checks and balances to ensure that the money isn’t misappropriated or poorly handled, many Senators are doing what they can to increase transparency and oversight. Michael W. Brubaker (R-PA), for example, wants to create a nine-member panel in Pennsylvania made up of state officials to manage the economic stimulus money. His state alone is set to receive $10 billion of the money set-aside for state building. If his bill is passed, which hopefully it will be, this panel will help prevent corruption and boost the local economy within the state. However, PA is ahead of the senator and has created a website that will allow the public to monitor the spending.

One of the benefits of posting the spending online is the level of transparency it creates. The stimulus bill is something that the American people have heard about non-stop for the past several months. With the aid of the internet people have access to developing stories 24/7, letting those who are interested keep up-to-the-minute on the progress of governmental affairs, especially with www.CSPAN.com’s streaming feed to the House and Senate debates. This week some of the first expenditures from the stimulus package are happening, focusing mostly on information technology support and staff. Michael Carleton, Health and Human Services Department’s head officer, said, “There are provisions in the law that require the money in the Recovery Act to be subject to a higher level of transparency than is the convention.” Carleton thinks that these expenditures will help make that happen.

I like to compare the stimulus bill to Franklin Roosevelt’s New Deal, designed to create new jobs in the 1930s. Vast swaths of American infrastructure, schools, and even the Appalachian trial exist today because of that plan. States are spending wisely if they invest in IT first because in today’s society, information is the key to getting anything done. Without the necessary support of technology, the spending could in many cases go awry and unchecked. FDR focused on projects that kept the American public busy, while providing future generations with something free to enjoy when there is an economic hardship. We can still enjoy those trails today even though we are budgeting and that should make all of us happy. It makes me forget that I can’t see the latest movie, buy the newest computer, or eat out three times a week.

While it seems ridiculous to many people that the government is spending such tremendous quantities of money during a time when the general public has had to cut back, I think it’s necessary - as long as there is enough transparency with this act. It’s our money, we should see to it that it is properly spent on rebuilding our economy, eventually letting us spend our money as we wish again, hopefully leading us back into prosperity. Right now, the main reason we need the government to put money back into the public is that we can’t spend money to help other businesses out. As much as I would like to, I can’t go down the street to buy from the local farmer’s market; the huge grocery store chain is cheaper, and every penny counts. Businesses will benefit tremendously from the surge in money, especially those involved in government contracting. The more money the government spends on us, the more we’ll have to spend later, which will eventually boost everyone up, even those not involved in contracting who don't get it directly from the government.

The stimulus plan will work because we aren’t just printing money off and hoping for the best; we’re opening Excel, discussing, managing, and making everything transparent so the best decision is made. I’m glad the government is spending money, because I believe that it will lead to me being able to spend mine in the future on what I want, instead of what I need.

What’s Up, Doc?

If you’ve been watching the news at all lately, you have probably noticed the trend towards discussing the finer points of the stimulus package. The Obama Administration has successfully pushed their plan through both the Senate and the House in order to pump more money in the declining US economy. Among the issues many federal employees are fearing is that with the passage of this package their jobs will be outsourced, as the Bush administration did in 2003.

President Obama has stated numerous times that he will not outsource federal jobs. The stimulus package, for instance, is pumping money into repairing government buildings and facilities, actions that are traditionally contracted out and not completed by federal employees anyway. With that in mind, now is a great time to be a government contractor! However, on the flip side, it is also a difficult time to be one. As stated in The Washington Post by Joe Davidson, “The stimulus package will generate more business for government contractors at a time when government contracting is coming under greater scrutiny.” This scrutiny, which all contractors must face, is due to the past ten years of abuse that was allowed during the last administration. It is inevitable, but is much worse for companies that have already encountered difficulties within the field.

But how will the Obama administration fix and prevent the abusive tactics that many contractors have implemented? On Tuesday, February 24, 2009, President Obama discussed how lawmakers will be implementing different procurement processes for government contracting. The specifics have not been stated yet, but there is talk of cutting back significantly on overpaying individuals and on greater monitoring of award decisions and amounts.

There is a bright side to this scrutiny, though. For instance, bigger names have a harder time winning contracts, especially the smaller ones. Small businesses will be favored throughout the bidding process even more. However, and I cannot stress this enough, it is critical that contractors are aware of their market and product prices. In many cases, the federal employee goes into the negotiations with a set price range that he is allowed to purchase within that we the contractors are unaware of. One must ensure their price is competitive; if your price is above what the government is asking, they’ll automatically disqualify you and move on to the other bids. If it is too high, you may not even be eligible to compete on future contracts!

Recently, Senator Carl Levin (D-Mich) proposed a bill that would require defense contracts to be reexamined if they are over the original cost estimate by 25% or more. Many large contracts can be recalculated as needs change and over time, but the government wants to crack down on excessive increases. The Department of Defense awards contracts based mostly on weaponry and technology; if the government is taking a stand against overspending on DoD contracts, then ones awarded in other departments are undoubtedly soon to be significantly be cut back as well.

The government generally decides the price range based on what they feel the material and labor costs should be. Usually, the federal employee assigned to the contract has appropriate estimates. The government wants contracts to be done easily and cost-efficiently, however, they understand that there needs to be a profit or small businesses won’t work with the government any more.

While the Obama administration is cracking down on the problems typically associated with federal contracting, there is nothing stating they will stop hiring contractors. In fact, time and again they have explicitly stated they want to hire MORE small businesses. If anything, the process might involve more paper work or red tape, but for the most part, contacting will continue. So long as the small business contractor follows the bid guidelines and offers competitive prices, there will be no shortage of contracts for the small business owner!

Hassles with Uncle Sam

This morning I woke up and was excited to do my job. I know, that's an odd statement, but I was. Today is a good day to be a government contractor. The Obama stimulus package is unleashing hundreds of billions of dollars into the U.S. economy in the coming months and years, and now is a great time to get started. However, businesses that want to become government contractors need to be aware of the risks and difficulties involved.

We are often asked what ‘hassles’ are involved in government contracting. Many business owners have never tried to do work with the government before and so don’t truly understand what is involved. What benefits are there to using a program like ours? What $70,000 are people talking about?

Our goal is to help small business owners become government contractors without all the hassle of actually having to be one. There are quite a few difficulties that can make it impossible for many small business owners to be able to reasonably do it on their own (hence only about 2% of small businesses DO!). There is the lengthy waiting process – certification can take quite a while, and then it will likely be months before you get a contract. Just doing the paperwork and qualifying for the certifications can take more time than a lot of business owners have.

Add to this the cost of training and hiring someone (like me!) full-time to handle the contracts and you are starting to look at a serious investment. Training courses and materials can and do run as high as $15,000 – no paltry sum for anyone. Many small businesses simply can’t afford to float the cost – months of preparation, overhead, and paychecks before a single contracting dollar comes in. Your business would have to learn what to bid on, how bidding works, who to talk to, how to process payments… The list goes on.

Gateway to Government has done this already. We already have the certifications, the course material, and the experience to get your small business contracts and recognized within the community. We don’t look at just Federal government contracts either – Gateway to Government is registered and looks at contract opportunities within larger contractors as well (such as Lockheed Martin, Boeing, etc.) so that all available opportunities are scoured. In fact, some of these names are usually the ones associated most with government contracting and most in the public eye.

Photo illustration by J.P. Trostle

As a small business aide, we know that the government wants to focus on businesses like yours for the next several years to help stimulate the economy. Statements by President Obama and many others in the administration have said time and again that small businesses are the future of government contracting.

Gateway to Government cares about the small businesses that come to us. Each of our partners wants to grow and expand their business – and it is both our job and our desire to help with that. You are all a part of the Gateway to Government family and if you need help on a contract, we’ll be here, eager to help.

Step 7: Final Thoughts

Hello again readers, and welcome back yet again to Gateway to Government, the small business resource for government contracting. Over the past week I have been writing a new tip each day on government contracting. Well, it has been a long seven days but I think everyone should have learned something from our Seven Steps series! Today we finish up with the final, and in many ways most important step to being a successful government contractor.

Step 7 – Relax!

In the past I have noticed that business owners and employees tend to start to panic as the prospect of government contracting is raised or comes near. Don’t! Stress causes mistakes, difficulties, and shorter life-spans. If you are reading this, you know that contracting is a valuable step for any business to take, but it doesn’t have to be as difficult as you think – Gateway makes contracting easy for you.

We’ve taken all the necessary steps to make sure your contracting experience is as painless as possible. Don’t worry, with Gateway the process is simplified and we eliminate the hassle of bidding, as well as give you some major competitive advantages in the federal contracting arena. We can provide answers or solutions to any questions, comments, or concerns you may have. Gateway guarantees that contracting through us will be as simple as 1, 2, 3 – so stay calm, relax, and get ready to get started!

Remember:

"The question is not and should not be whether or not the government buys your products, because they do. The question is whether or not they buy it from you."

Gateway will help you to make sure that they do!

Step 6: Don't Use the Deadline

Welcome back to Gateway to Government’s blog and the Seven Steps series! I hope everyone had a pleasant weekend and is ready to continue learning how to do business with the government through the Gateway program. Today we will take a look at how deadlines can impact government contracting.


Step 6 – Don’t Wait Until the Last Second

Though this may seem like another obvious idea, time and time again we have seen people submit their information just minutes before the deadline – only to find a major problem with no time to correct it. Every government bid and every bid we send you will have a deadline – a date and time – prominently displayed. This 'timestamp' is the absolute last chance to submit your information – if the bid is not full, complete, and accurate or is not received by that deadline, all of the time and effort you have put into your project will have been to no avail. The government will NOT accept late bids! Delivery or sending timestamps are also not important – it is when the document is received that matters, not when you mail it. If your bid gets delayed in the mail, or you get a flat tire trying to deliver it just before the deadline... Too bad! For this reason it is highly recommended that none of our clients use the final deadline.

By sending your details in well ahead of this time, we can work out any kinks or issues there may be with your submission. We review all of the bids and make sure they arrive on time in the right hands. This will help to ensure that your bid is submitted in the best possible fashion and that your experience is as painless as possible!

Step 5: Bid to Your Capabilities

Welcome again to Gateway to Government’s blog. Today is step five in our Seven Steps series. Today we will look at the bidding process; deciding what to bid on is obviously important. Many companies have gone out of business because they took on a task too large for them or went broke waiting for the government to pay them!

Step 5 – Don’t Bid on Something You Can’t Do

This may seem like common sense, but sometimes what one thinks is expected in a contract isn’t. Review everything and make sure that your business is capable of all of the elements, both technically and financially! I have heard of many cases where small companies put in a bid and won a great government contract but ended up going out of business because they couldn’t support the finances while waiting to get paid (in most instances, the government pays after job completion).

Once you have read the fine print and asked all of your questions, review the entire contract again. For instance, one contractor (not one of our members!) lost over $18,000 on a bid because they hadn’t realized that they needed to train others to help with installation of their product. They though that they were going to be able to do all the work themselves!

Again, reading the bid requirements is vital to knowing what your company can and cannot fulfill. Examine the requirements and compare them to your capabilities, then review your business’ financial situation – can you afford to float the full cost of the contract potentially for months while awaiting completion and payment? While Gateway does its best to send bids related to your business, it is ultimately up to you to review the bid and decide whether or not your company can handle the contract.